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Accessible Customer Service and Accessibility Policy

Accessible Formats and Communication Support for Employees

Idylwylde Golf and Country Club is committed to keeping employees informed about our disability policies and any updates to them.


If an employee with a disability requests it, we will ensure the provision of accessible formats and communication supports for:

  • Information necessary for their job performance.

  • Information accessible to all employees in the workplace.


We will work closely with the requesting employee to determine the most suitable method for delivering the required accessible format or communication support.

Workplace Emergency Response Information

When necessary, Idylwylde Golf and Country Club will develop personalized workplace emergency response plans for employees with disabilities. These plans will consider the specific challenges posed by the individual's disability and the physical layout of the workplace. They will be developed in collaboration with the employee.

These plans will be reassessed under the following circumstances:

  • When the employee relocates to a different area within the organization.

  • When there is a review of the employee's overall accommodation requirements or arrangements.

  • When Idylwylde Golf and Country Club revises its general emergency response protocols.

Process to Accommodate Employees

Idylwylde Golf and Country Club remains committed to incorporating accessibility considerations into internal procedures concerning return-to-work practices, performance management, career development, and employee job transitions.


This commitment entails:

  • Conducting reviews of our processes to pinpoint any potential accessibility barriers.

  • Engaging in consultations with employees who have disclosed disabilities requiring accommodation.

Training For Staff

Individuals falling under this standard must undergo training as mandated by the Accessibility Standards for Customer Service (Ontario Regulation 429-07) and the Integrated Accessibility Standards (Ontario Regulation 191-11).

Idylwylde Golf and Country Club will deliver training to all employees expected to engage with the public or third parties on behalf of the organization, as well as those involved in policy development regarding goods and services provision.


Training will cover the following areas:

  • Understanding the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and compliance with the customer service standard.

  • Familiarity with Idylwylde Golf and Country Club's policies, practices, and procedures concerning customer service and integrated accessibility standards.

  • Effective interaction and communication with individuals with various disabilities.

  • Proper engagement with individuals using assistive devices, service animals, or support persons.

  • Utilization of on-site or available equipment/devices to facilitate goods, services, or facilities provision to individuals with disabilities.

  • Awareness of requirements concerning individuals with Idylwylde Golf and Country Club and whenever updates or modifications are made to relevant policies, practices, or procedures.

Feedback Process

Idylwylde Golf and Country Club welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Please submit feedback using the form below.

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